Cancellation Policy

All orders are automatically processed on our secure system and sent for shipment as soon as they are placed. During this process we incur irreversible fees. When placing your order, please enter your delivery address carefully to ensure accuracy and review your receipt and account for any errors.  If you enter the address incorrectly when the order is placed, please call the sales office on +263 785353838 and email sales@shopexpresszw-com.awsapps.com immediately for correction.  Should your address change, please update it prior to the invoice date either via your account or by writing to admin@shopexpresszw-com.awsapps.com.

Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 20% cancellation fee before credit is issued.

If you cancel your order AFTER the order has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.

Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above, including restocking, cancellation and other applicable fees.